HomeTerms and Conditions

Terms and Conditions

Pocket Finance Terms and Conditions


1.1 These Pocket Finance General Terms and Conditions (the “GTC”) govern your (“you”, “your”, or the “Customer”) rights and obligations in connection with the use of services (the “Services”) provided by Otomation Soft (Pty) Ltd d.b.a Pocket Finance , with address at 9 The Straight Avenue, Pineslopes, 2196, South Africa (“we”, “our”, or the “Provider”) and offered mainly through the https://www.pocketfi.io (the “Website”). Please read these GTC carefully. You are under no obligation to use the Services if you do not agree or understand any portion of these GTC, nor should you use the Services unless you understand and agree to these GTC.

1.2 By either registering on the Website or using the Services without registering, where registration is not required, not later than by your first use of the Service, you are entering into a contract with the Provider for the provision of your selected Services. The GTC are a vital part of this contract, and by accepting the terms of the contract with the Provider, you are indicating your consent to the GTC.

1.3 None of the services provided to you by the provider can be considered investment services in accordance with applicable laws. The provider does not give or provide to you any guidance, instructions, or information about how or in which manner you should perform transactions when using the services or otherwise, or any other similar information about the investment tools traded, nor does the provider accept any such guidance, instructions, or information from you. None of the services constitute investment advice or recommendations. No employees, staff, or representatives of the provider are authorized to provide investment advice or recommendations. Should any information or statement of any director, shareholder, employee, staff, or representatives of the provider be interpreted as investment advice or recommendations, the provider explicitly disclaims that the same is investment advice or recommendations and shall not be responsible for them.


2.1. The definitions and rules of interpretation in this clause 2 apply in these GTC:

2.1.1. “Client Portal” means the user interface located at the Website;

2.1.2. “Customer” means the user of the Services;

2.1.3. “Pocket Finance Trader” means the customer as defined under clause 12 below;

2.1.4. “Forbidden Trading Practices” means trading practices strictly prohibited while using the Services as detailed in clause 10 below;

2.1.5. “GTC” means these general terms and conditions;

2.1.6. “Trading Platform” means an electronic interface provided by the third party in which the Customer performs trading activities;

2.1.7. “Website” means the website https://www.pocketfi.io 


3.1 The Services are only intended for persons over the age of 18 residing in the jurisdictions in which the Services are available. By registering on the Website, you confirm that you are over 18 years of age. If you are under 18 years of age, you may not use the Services.

3.2 You agree to only access the Services from a country where they are available. You understand that there may be restrictions or laws in some countries that prohibit your access to or use of the Services, and you promise to only use the Services in compliance with all relevant laws.

3.3 The Provider reserves the right to refuse, restrict or terminate the provision of any and all Services to Customer that:(i) is of nationality or is residing in Prohibited Jurisdictions; (ii) is established or incorporated, or has a registered office in Prohibited Jurisdictions; (iii) is subject to the relevant international sanctions; or (iv) has a criminal record related to financial crime or Prohibited Jurisdictions means countries determined as such by the Provider including Afghanistan being: Botswana, Burma(Myanmar), Democratic Republic of Congo(DPRK), Crimea, Cuba, Ethiopia, Iran, Iraq, Japan, Lebanon, Libya, Kenya, North Korea, Pakistan, Republic of the Congo, Russian Federation, Somalia, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Vietnam, Yemen, Zimbabwe. Such Customer is prohibited to use the Services, which also includes the use of the Client Portal and/or Trading Platform.

3.4 Your personal data is processed in accordance with the https://www.pocketfi.io/privacy-policy/


4.1 The Services offered include providing tools for simulated digital assets exchange trading in the cryptocurrency market or simulated trading with other financial instruments on other financial markets. It also includes the provision of analytical tools, trending news and other materials, access to the Client Portal, and other supplementary services. These Services can be accessed through the Client Portal or through applications provided by the Provider or third-party entities.

4.2 The simulated trading uses financial market information, but you acknowledge that any trading carried out through the Services is not real. The funds provided for simulated trading are purely fictional and you have no right to keep or use these funds outside of the Services. You acknowledge that these fictitious funds cannot be used for actual trading and you will not receive payment for these funds. Unless explicitly stated otherwise, you will not receive any compensation or profits based on the results of your simulated trading and you will not be responsible for covering any losses.

4.3 The Services can be ordered through the Website by completing the appropriate registration or order form. After registration, you will receive an e-mail with the login details for the Client Portal and/or Trading Platform.

4.4 The Services compose of, among other things: Pocket Finance Evaluation and Pocket Finance Verification. These products may differ in the scope of the Services provided (e.g. by analytical tools available to the Customer).

4.5 Any data entered in the order for can be checked, corrected, and amended until the binding order of the Services. The order of the Services of your choice is made by submitting the order form. The Provider will immediately confirm the receipt of your order to your e-mail address.  In the case of the Pocket Finance Evaluation, the order is completed upon the payment of the fee for the selected option, whereby the contract between you and the Provider is executed, the subject of which is the provision of the Pocket Finance Evaluation and, if the conditions of the Pocket Finance Evaluation are met, the Pocket Finance Verification. The contract is concluded in English and English will be the prevailing language in the case of a dispute. We archive the contract in electronic form and do not allow access to it.

4.6 The option of the Pocket Finance Evaluation that you select when placing an order will also apply to the subsequent Pocket Finance Verification. You will begin the subsequent verification and any related products using the parameters and currency that correspond to the Pocket Finance Evaluation option you selected. This selection cannot be changed once made.

4.7 Restrictions specified in clause 4.5. will not apply to any new order of a Pocket Finance Evaluation made by the Customer.

4.8 The Customer must ensure that all information provided to the Provider through the registration or order form, the Client Portal, or any other means is complete, accurate, and up-to-date. If there are any changes to the Customer information, the Customer must promptly notify the Provider and update the data in the Client Portal. The Customer is solely responsible for ensuring the accuracy and timeliness of the information the Customer provides. The Provider is not obligated to verify this information.

4.9 You acknowledge that to utilize our Services, you must secure the necessary technical hardware and software, including third-party software (e.g. software to use the Trading Platform), at your own cost and responsibility. The Website can be accessed through widely used web browsers. You bear the responsibility and cost of acquiring internet access, any required hardware, and obtaining and updating your web browser. The Provider does not guarantee compatibility with any specific hardware or software and does not impose any additional fees for internet connectivity.

4.10 You acknowledge that the Providers of trading platforms and price feeds are separate entities from the Provider and that their own terms, conditions, and privacy policies will be in effect when you use their services and products. It is your responsibility to read and understand these terms, conditions, and privacy policies before submitting an order form.

4.11 If the Customer places an excessive number of orders for the Services within an unreasonable time frame, the Provider may send a warning through the Client Portal as a preventive measure to prevent any potentially harmful activity by the Customer. If this unreasonable behaviour persists after the warning, the Provider reserves the right to stop processing any further orders from the Customer. If the Provider determines that the Customer’s actions are related to Forbidden Trading Practices, they may take appropriate actions as outlined in Section 10 of the GTC. The Provider has the discretion to determine what constitutes unreasonable behaviour and the limits for such determination.

4.12 You acknowledge that if you provide an identification number, tax registration number, or other similar information in the registration or order form or in the Client Portal, or if you state that you are a legal entity, you will be considered as an entrepreneur (trader) for the purposes of these GTC and when using the Services, and the provisions of these GTC or the applicable law that grant rights to consumers will not apply to you.


5.1 Access to Pocket Finance Evaluation or the Services provided under the Pocket Finance Evaluation are subject to payment of a fee (the “Fee”).

5.2 The fee for the Pocket Finance Evaluation varies according to the option selected and depends on the amount of the initial capital, the degree of the acceptable risk, the parameters that must be fulfilled so that the conditions of the Pocket Finance Evaluation and the subsequent Pocket Finance Verification are met,  and possibly other More detailed information on individual options and fees for those options are provided on our Website https://www.pocketfi.io The final fee will be determined based on the option you select when completing the form for ordering the Pocket Finance Evaluation.

5.3 The Provider reserves the right to offer the Services under individually negotiated terms. The Provider has sole discretion in determining these individually negotiated terms. Individual discounts and other benefits cannot be combined unless explicitly stated otherwise by the Provider.

5.4 Below is a non-exhaustive list of instances in which the Customer is not entitled to a refund of the Fee:

5.4.1 if the Customer cancels the Client Portal or requests the cancellation by e-mail,; if the Customer terminates the use of the Services prematurely (for example, fails to complete the Pocket Finance Evaluation Or Pocket Finance Verification); fails to meet the conditions of the Pocket Finance Evaluation Or Pocket Finance Verification; violates these GTC.

5.5 If the Customer makes an unjustifiable complaint regarding a paid fee or disputes the Fee with their bank or payment service provider (such as through chargeback services, dispute services, or similar services) and requests a cancellation, annulment, or refund, the Provider reserves the right, at their discretion, to cease providing Services to the Customer and refuse any future provision of Services.

5.6 The Provider retains the right to alter the fees and parameters of the Services at any time, including the parameters for their successful completion. The changes will not apply to Services that have already been purchased before the notification of the changes.


6.1 The Fees for the Pocket Finance Evaluation options are in US Dollars, or any such other currency as listed on the Website. If you choose a currency other than US Dollars, the Fee for the selected Pocket Finance Evaluation option will be converted based on our rates and will be displayed as the payment total in your selected currency for your review prior to confirming the order. Please be aware that if the payment is made in a currency other than the one selected on the Website, the amount will be converted based on the current exchange rate applied by the third-party payment provider at the time of payment. Also, any exchange premiums are payable by you.

6.2 All taxes are included in the service fees. If the Customer is an Entrepreneur such a Customer is required to fulfill its tax obligations as per the applicable laws. In case of any tax liability, such Customer must make proper payment for taxes or any other fees.

6.3 The Fee can be paid via credit/debit card, cryptocurrency, or any such other payment method offered on the Website.

6.4 If paying by credit/debit card or any other quick payment method, the payment will be made instantly. The Customer is responsible for any fees charged by the selected payment service provider (as per their current price list) and must ensure the complete fee for the chosen Pocket Finance Evaluation is paid.


7.1 Only one Client Portal is permitted per Customer and all of the Customer’s Services must be maintained in the Client Portal.

7.2 The total number of Pocket Finance Evaluations and Pocket Finance Verifications per one Client Portal may be limited depending on the total sum of the initial capital amounts of the products ordered by the Customer or on the basis of other.

7.3 Unless the  Provider grants an exception to the Customer, the initial capital amounts may not be transferred between the individual products or mutually The Customer is prohibited from transferring or combining the Customer’s performance, Service parameters, data, or any other information between the products.

7.4 Access to the Client Portal and Trading Platform is protected by the Customer login data, which the Customer may not make available or share with any third party. If the Customer has registered as a legal entity, the Customer may allow the use of the Services through the Customer’s Client Section to the authorized employees and representatives. The Customer is responsible for all activities that are performed through the Client Portal or Trading Platform. The Provider bears no responsibility, and the Customer is not entitled to any compensation, for any misuse of the Client Portal and Trading Platform, or any part of the Services, nor is the Provider responsible for any negative consequences thereof for the Customer, if such misuse occurs for any reasons on the part of the Customer.

7.5 It may be necessary for the Provider to perform scheduled or unscheduled repairs, maintenance, or upgrades, and such activities may temporarily degrade the quality of the Services or result in a partial or complete outage of the Services. The Provider provides no assurance that you will receive advance notification of such activities or that the Services will be uninterrupted or error-free. Any degradation or interruption in the Services shall not give rise to a refund or credit of any fees paid by you. In particular, the Provider bears no responsibility, and the Customer is not entitled to any compensation, for the unavailability of the  Client Portal or Trading Platform and for damage or loss of any data or other content that the Customer uploads, transfers, or saves through the Client Portal or Trading Platform.


8.1 The term of the GTC commences on the Customer’s first use of the Services and continues through any subsequent use of the Services thereafter.

8.2 The Customer may at any time request the cancellation of the GTC by sending an e-mail to support@pocketfi.io Sending a request for the cancellation of the GTC is considered a request for termination of the contract by the Customer, with the Customer being no longer entitled to use the Services, including the Client Portal and Trading Platform. The Provider will immediately confirm the receipt of the request to the Customer by e-mail, whereby the contractual relationship between the Customer and the Provider will be terminated. In such a case, the Customer is not entitled to any refund of the fees already paid or costs otherwise incurred.

8.3 Any unauthorized use of the Services will be deemed a material breach of the GTC. The Provider, in its sole discretion, may terminate your password, account, or use of the Services if you breach or otherwise fail to comply with the GTC. If Service is suspended, whether for non-payment or any other reason, in order to reinstate service, you must re-subscribe to the Services, including the payment of any fees required to be paid by a new subscriber.

8.4 As long as the subscription is active, the Customer receives lifetime account status. An account is considered active if the subscriber has contacted the Provider within the previous 120 days or if there has been a successful attempt to log into the Client Portal. The account will be disabled if it is inactive for more than 120 days. The Customer may reactivate the account by sending a request in writing.


9.1 During the Pocket Finance Evaluation and Pocket Finance Verification simulated trading carried out on the Trading Platform,  you may perform any transactions, unless these constitute Forbidden Trading Strategies or practices within the meaning of clause 10. Also, you consent to abide by ethical standards and guidelines when trading on financial markets (e.g., risk management rules). The terms of the Trading Platform you have chosen for trading may also place restrictions on you.

9.2 You agree that information about the demo/practice trades you conduct on the Trading Platform may be available to the Provider. You give the Provider your permission to share this information with individuals or entities that are a part of its group or are somehow connected to it. You also give the Provider and these individuals or entities permission to use this information as they see fit. You acknowledge that these actions may be taken automatically without additional authorization from you, including without the need for further consent, consultation, or approval, and that you are not entitled to any payment or other compensation for the Provider’s use of the data.

9.3 The Provider is aware that through your demo/practice trading, you do not offer the Provider any suggestions or advice regarding investments. You understand that you can halt your demo/practice trading at any time on the trading platform.

9.4 The information presented on the Trading Platform, as well as any interruption, delay, or inaccurate market information displayed through your Client Portal, are not the responsibility of the Provider.


10.1 during the Pocket Finance challenge, it is prohibited to:

10.1.1 knowingly or  unknowingly use trading strategies that exploit errors in  the  services  such  as  errors in the display of prices or delays in their update;

10.1.2 perform trades using an external or slow data feed;

10.1.3 perform, alone  or  in  concert  with  any  other  persons, including  between  connected  accounts,  or  accounts  held with  different pocket finance entities, trades or  combinations  of trades  the purpose of  which is to  manipulate trading,  for example by simultaneously entering into opposite positions;

10.1.4 perform trades in contradiction with the terms and conditions of the provider and the trading platform;

10.1.5 use any software such as robots, artificial intelligence, ultra-high speed, or mass  data  entry  which  might  manipulate,  abuse,  or  give you an unfair advantage when using our systems or services;

10.1.6 perform gap trading by opening trade(s): when major global news, macroeconomic events or corporate  reports  or  earnings  (“events”), that  might affect the relevant financial market  (i.e.  market  that allows  trading  of  financial  instruments  that  might  be affected by the events), are scheduled; and hours or  less  before a  relevant  financial market is closed for 2 hours or longer.; or

10.1.7 otherwise  perform trades in  contradiction with how trading is actually performed in the cryptocurrency market or in any other   financial   market,   or   in   a   way   that   establishes justified concerns that the provider might suffer financial or other harm as a result of the customer’s activities (e.g. overleveraging,   overexposure,   one-sided   bets,   account rolling).

10.2 As one of our customers, you should be aware of and accept the fact that all of our services are intended solely for personal use by the customer. As a result, only you and no one else will be able to access your Pocket Finance Evaluation and Pocket Finance Verification accounts or conduct transactions. As a result, you shouldn’t and agree not to: (a)permit access to and trading on your Pocket Finance Evaluation and Pocket Finance Verification accounts by any third party; (b)engage or work with any third party to have that third party perform trades for you, whether that third party is a private person or a professional; (c) Access any third-party Pocket Finance Evaluation and Pocket Finance Verification accounts, trade on their behalf, or provide account management or similar services where you agree to trade, operate or manage the Pocket Finance Evaluation and Pocket Finance Verification accounts on behalf of another user, whether doing so professionally or not. Please be aware that if you act or conduct in a manner that is inconsistent with the foregoing, we will consider that to be a Forbidden Trading Practice under Section 10.1 and that there will be appropriate repercussions as deemed necessary by these GTC.

10.3 Additionally, Client shall not use the Services for improper purposes by engaging in transactions that do not adhere to generally accepted risk management guidelines for trading on financial markets, such as, for example, the following actions: opening positions with significantly smaller or larger position sizes compared to the customer’s other trades, whether on this account or another customer’s. The Provider maintains the right to decide whether specific transactions, techniques, tactics, or circumstances constitute Forbidden Trading Practices in its sole discretion.

10.4 If the Customer engages in any of the Forbidden Trading Practices, the Provider may:

10.4.1 consider it a failure to satisfy the requirements of the specific Pocket Finance Evaluation or Pocket Finance Verification;

10.4.2 remove the prohibited transactions from the Customer’s trading history, and/or

10.4.3 not count their results in the profits and/or losses realized by the demo/practice trading, and/or

10.4.4 immediately terminate all Services provided without any compensation. In such a case, the Customer is not entitled to a refund of the fees paid.

10.5 In case when some or all Forbidden Trading Practices are executed on one or more Pocket Finance Evaluation and Pocket Finance Verification accounts of one Customer, or accounts of various Customers, or by combining trading through Pocket Finance Evaluation and Pocket Finance Verification accounts, the Provider is entitled to cancel all Services and terminate all respective contracts related to any and all Customer’s Pocket Finance Evaluation and Pocket Finance Verification accounts and/or apply other measures in Clause 10.4. The Provider may exercise any and all actions stipulated in Clauses 10.4 and 10.5, respectively, at its own discretion.

10.6 The Provider bears no responsibility for trading or other investment activities performed by the Customer outside the relationship with the Provider,  including but not limited to using data or other information from the Client Portal, Trading Platform, or otherwise related to the Services in real trading on financial markets, not even if the Customer uses for such trading the same Trading Platform that the Customer uses for Pocket Finance Challenge.


11.1 Upon payment of the selected Pocket Finance Evaluation option fee, the Customer will be allocated funds on the Trading Platform via the Client Portal in which upon Customer opening the first demo/practice trade will result in automatically activating the Pocket Finance Evaluation for the Customer.

11.2 As a consumer, it is acknowledged that upon opening the first demo/practice trade, the Provider is explicitly requested to fulfil the Services prior to the expiration of the withdrawal period, affecting the right to withdraw from the contract as elaborated in Clause 17.

11.3 Failure to activate the Pocket Finance Evaluation within 30 calendar days from the day on which it was made available will result in access suspension. Access renewal can be requested via the Client Portal or by emailing support@pocketfi.io within 2 months of the initial suspension. If not, the provision of the Services will be terminated without the possibility of a fee refund.

11.4 The Pocket Finance Evaluation duration is unlimited provided payment is made by Customer for each Evaluation.

11.5 The parameters stipulated on the pricing section of the website must be met by the Customer in order for the Customer to meet the conditions of the Pocket Finance Evaluation.

11.6 If the Customer has met the conditions of the Pocket Finance Evaluation specified in clause 11.5, and at the same time has not violated these GTC, the Provider will determine the Pocket Finance Evaluation as successful and will make Pocket Finance Verification available to the Customer free of charge by allocated the stipulated funds to the Customer’s Trading Platform

11.7 The Customer may request explanation of the evaluation of the Pocket Finance Evaluation at any time by sending a request to support@pocketfi.io

11.8 The Provider reserves the right to evaluate the Pocket Finance Evaluation even if the Customer has not closed all trades as a result of any trading violations.

11.9 The Customer activates Pocket Finance Verification by opening the first demo/practice trade in the Trading Platform.

11.10 Failure to activate the Pocket Finance Verification within 30 calendar days from the day on which the Customer is allocated funds will result in access suspension. Access renewal can be requested via the Client Portal or by emailing support@pocketfi.io within 2 months of the initial suspension. If not, the provision of the Services will be terminated without the possibility of a fee refund.

11.11 The Pocket Finance Verification lasts for an unlimited time from the date of its activation.

11.12 The parameters stipulated in the pricing on the website must be met by the Customer in order for the Customer to meet the conditions of the Pocket Finance Verification. 

11.13 Provided that the above conditions are satisfied, the Pocket Finance Verification will be reviewed by the Provider for success, and the Customer may be proposed for the Pocket Finance Trader program. The Customer may request Pocket Finance Verification evaluation at any time by contacting support@pocketfi.io or via the Client Portal. If the Customer has not concluded all trades, the Provider is not obligated to assess Pocket Finance Verification but reserves the right to.

11.12 Failure to adhere to the conditions outlined in Clause 11.5. during the Pocket Finance Evaluation will result in an unsuccessful evaluation, denying the Customer subsequent Pocket Finance Verification access. Non-compliance with the conditions specified in Clause 11.12. during Pocket Finance Verification will result in an unsuccessful evaluation, and the Customer will not be considered a candidate for the Pocket Finance Trader program. In either case, the Customer’s account and Services will be terminated without the possibility of a fee refund.


12.1 If the Customer is successful in both Pocket Finance Challenge and Pocket Finance Verification, the Customer will be offered  a  contract  by  the  Company,  in its sole discretion to participate in the Pocket Finance Trader Program. The terms, conditions, and agreement between the Customer and Company will be governed by a document separate from the GTC.


13.1 All elements of the Website and its Services, including the Client Portal and/or Trading Platform, its appearance, and its various multimedia components such as texts, graphics, icons, and images, are collectively referred to as the “Content.” The Content is protected under copyright laws and other legal regulations and is owned by the Provider or the Provider’s licensors. The Provider grants a limited, non-exclusive, non-transferable, non-assignable, non-sublicensable, and revocable permission to utilize the Content solely for personal use and in accordance with the Services’ intended purpose. The Content remains the property of the Provider or its licensors and is not sold or transferred to the Customer.

13.2 All trademarks, logos, trade names, and other identifying marks are the property of the Provider or the Provider’s licensors. Usage of such identifying marks by the Customer is not authorized by the Provider.

13.3 Both the Customer and the Provider agree to conduct themselves with integrity and fairness in fulfilling their contractual obligations and in their interactions with one another. Specifically, neither party will engage in conduct that would harm the reputation or legal interests of the other party. In the event of any disputes or disagreements, the Customer and the Provider will seek to resolve them in accordance with these GTC and the relevant laws.

13.4 Other than the specific rights outlined in these GTC, the Provider does not extend any additional rights to you regarding the Services and other Content. Your use of the Services and other Content must be strictly in accordance with these GTC.

13.5 When accessing the Services and other Content, the following is prohibited:

13.5.1 to use  any  tools  that  may  adversely  affect  the  operation  of  the Website and Services or that would be intended to take advantage of errors, bugs, or other deficiencies of the Website and Services;

13.5.2 to circumvent  geographical  restrictions  of  availability  or  any  other technical restrictions;

13.5.3 to make copies or back-ups of the Website and other Content;

13.5.4 to reverse-engineer,  decompile,  disassemble  or  otherwise  modify the Website and other Content;

13.5.5 to sell,  rent,  lend,  license,  distribute,  reproduce,  spread,  stream, broadcast, or  use  the  Services  or  other  Content  otherwise  than as permitted;

13.5.6 to use  automated  means  to  view,  display  or  collect  information available through the Website or Services or Trading Platform; 

13.5.7 to use any other tools or means the use of which could cause any damage to the Provider; and

13.6 The provisions of clause 13 are not intended to deprive the Customer of the Customer’s consumer rights which cannot be excluded by law.


14.1 You recognize that the Services and other Content are given “as is” with all their errors, imperfections, and shortcomings, and you accept that using them is your sole responsibility and at your own risk. The Provider disavows any legal, contractual, or implicit warranties of any sort, including but not limited to warranties of quality, merchantability, suitability for a particular purpose, and non-infringement of any rights, to the maximum extent permitted by law.

14.2 The Provider shall not be liable for any damages, including indirect, incidental, special, punitive, or consequential damages, such as lost profits, loss of data, personal or non-monetary harm, or property damage, resulting from the use of the Services or reliance on any tool, functionality, information, or other content available in connection with the Services or on the Website. The Provider is not responsible for any third-party content, products, services, or applications that the Customer may use in connection with the Services. To the maximum extent permitted by applicable laws, the Provider disclaims any statutory, contractual, express, and implied warranties of any kind, including any warranty of quality, merchantability, fitness for a particular purpose, or non-infringement of any rights. In the event that the Provider’s liability is established in connection with the operation of the Website or provision of the Services by a court of justice or any other competent authority, this liability shall be limited to the amount equivalent to the fee paid by the Customer for the Services that caused the loss.

14.3 The Provider reserves the right to modify, change, replace, add, or remove any elements and functions of the Services at any time without any compensation.

14.4 The Provider shall not be held responsible if it fails to deliver the purchased Services due to severe technical or operational issues that are beyond its control, or during a crisis or impending crisis, natural calamity, war, rebellion, pandemic, a threat to a large number of people, or other force majeure events. Additionally, if the Provider is unable to provide the Services due to any legal obligations or a directive from a public authority, it will not be held liable.


15.1 If the customer violates any provision of these GTC in a manner that may cause any harm to the Provider, the Provider may prevent the customer from ordering any other Services and completely or partially restrict the customer’s access to all or only some   Services,   including   access   to   the   Client   Portal   and   Trading Platform, without any prior notice and without any compensation.


16.1 You acknowledge and agree that all communication from the Provider or its partners in connection with the provision of  Services will take place through the  Client  Portal or your e-mail address which you register with us, as applicable.  Written electronic communication by e-mail or through the Client Portal is also considered to be written communication.

16.2 Our contact e-mail address is support@pocketfi.io and our contact address is 9 The Straight Avenue, Pineslopes, 2196, South Africa


17.1 If you are a consumer, you have the right to withdraw from a contract without giving a reason within 14 days of its execution. Please  note  that  if  you  start  performing demo/practice trades before  the  expiry  of  the  specified  time  limit,  you  lose  your  right  to withdraw from the contract.

17.2 To withdraw from the contract, you must send an email to support@pocketfi.io within the specified time limit. If you do withdraw from the contract, we will refund you all fees we have received from you without undue delay, no later than 14 days after your withdrawal. The refund will be made in the same way you paid the fees.

17.3 The Provider is entitled to immediately withdraw from the contract in the case of any breach by the Customer specified in Clause 15.


18.1 If the Services do not correspond to what was agreed or have not been Provided to you, you can exercise your rights from defective performance. The Provider does not provide any guarantee for the quality of the services. You must notify us of the defect without undue delay by sending an email to support@pocketfi.io When exercising the rights from defective performance,  you may request that we remedy the defect or provide you with a  reasonable    If the defect cannot be remedied,  you can withdraw from the contract or claim a reasonable discount on a case-by-case basis.

18.2 We will try to resolve any complaint you may lodge as soon as possible  (no later than within 30 calendar days), and we will confirm its receipt and settlement to you in writing. If we do not settle the complaint in time, you have the right to withdraw from the contract. You can file a complaint as per clause 20.


19.1 Please note that the Provider might change the content of these GTC from time to time, therefore the content of new GTC  will prevail. Nonetheless, the Provider will notify you upon such changes taking effect via Client Portal, Trading Platform or via email. The Pocket Finance Evaluation and the subsequent Pocket Finance Verification are provided throughout the period of their duration pursuant to the version of the GTC which was valid and effective at the time at which the relevant Pocket Finance Evaluation was ordered.


2.1 The Provider takes your complaints seriously and shall use its best endeavours to resolve your complaint as soon as possible.

20.2 If You have a complaint to make regarding our services, contact us via support@pocketfi.io 

20.3 We encourage you to establish contact as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence thereof. We will acknowledge any complaint made by you immediately, or in any event, within 24 hours thereof. Your complaint will be escalated to the appropriate personnel. If your complaint remains unresolved after a period of 10 days, we shall:

20.4 Write to you explaining the final decision;

20.5 Clarify that this is the end of our internal complaints process; 


21.1. Any legal relations established by these GTC or related to them, as well as any related non-contractual legal relations,  shall be governed by the laws of South Africa. The Parties irrevocably agree that the courts of Johannesburg, Gauteng shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the GTC or its subject matter or formation (including non-contractual disputes or claims). 


22.1 These GTC constitute the entire agreement between you and us and supersede all prior agreements relating to the subject matter of the GTC, whether verbal or written, with respect to the subject matter hereof.

22.2 Nothing in these GTC is intended to limit any legal claims set out elsewhere in these GTC or arising from the applicable law. If the Provider or any third party authorized thereto does not  enforce  the  compliance  with  these  GTC,  or delays exercising its rights under this GTC, this  can  in  no  way  be  construed as a waiver of any right or claim.

22.3 You acknowledge and agree that the Provider may   assign   any   claim   arising   to   the   Provider   from   these   GTC or any agreement to a third party without your consent. The  Customer is  not  authorized to  transfer  or  assign the Customer’s rights and  obligations  under  these  GTC  or  any  agreements  or  parts thereof, or any receivables arising from them, in whole or in part, to any third party.

22.4 Should any part, term or provision of GTC be declared invalid, void or unenforceable, all remaining parts terms and provisions hereof shall remain in full force and effect and shall in no way be invalidated, impaired or affected thereby.

22.5 Prior to  the acceptance  of  these  GTC,  the  Customer  has  carefully  assessed the possible risks arising from them and accept those risks.